Service Request - Haas Factory Outlet - A Division of Timco

Service Request

Platinum One-Call Policy Ensures Expert Service and Immediate Response

Please use the form below to contact HFO Oklahoma, or call us at (918) 362-4227.

CUSTOMER INFORMATION
Company Information
Company * City
Address (Line 1) Address (Line 2)
State Zip
Contact Information
First Name * Last Name *
Phone * Email *
Fax
Service Information
Model Number serial Number
Problem/Service Description*
Machine Status Up Down
Purchase Order Number Email: service@timco-mti.com Fax: (918) 836-3356
Please upload a purchase order with this service request, or fax or email a copy using the contact information provided on this page. Please include the PO number, name, and contact information of the person authorizing the purchase order.
Upload Purchase Order
Authorization
First Name Last Name
Phone Email
Purchase must be signed and received prior to scheduling. Purchase orders may be submitted with this form, faxed, or emailed to the address above. Website requests are processed Monday-Friday, between 8:00AM and 3:30PM Central Time. Requests received after 3:30PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.

Standard Rates & Hours
Monday through Friday 8:00AM to 5:00PM
Standard Labor Rate	$155.00/hour
Standard Travel Rate	$110.00/hour
Overnight	Room rate, plus $35 per day for meals
Non-Standard Rates & Hours
Saturday, Sunday, & all hours outside Standard Work Hours	$235.00/hour (1 hour minimum)
Non-Standard Travel	$165.00/hour
Holidays	$310.00/hour (2 hour minimum)
Payment Terms
Payment terms for all HFO service items are net 20 days from order or schedule placement.